{ "pagesections": [ { "cid": "tcm:286-42", "uid": 42, "cname": "FAQ - FAQ List Tab", "title": "FAQ", "type": "FAQ List Tab", "faqlist": [ { "sortid": 1, "faqcategory": "General", "faqcategoryid": "General|general", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "General", "question": "What is the price of tickets?", "answer": "

Current ticket prices are:
\nReel Standard – Starting from AED 42<\/p>\n

Dolby Cinema – Starting from AED 42<\/p>\n

Reel Platinum Suites – Starting from AED 178<\/p>\n

Screen X – Starting from AED 50<\/p>\n

Reel Junior – Starting from AED 48<\/p>\n

Reel Premium – Starting from AED 60<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "General", "question": "When are the movie schedules updated online?", "answer": "

Weekly – our schedule refreshes every Thursday.<\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "General", "question": "Why do show times for a particular movie change sometimes?", "answer": "

Management reserves the right, in unavoidable circumstances, to make changes to or cancel the movie and\/or movie showtimes at any Reel Cinemas location without prior notice. Please visit our website or app for up to date shows and timings.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "General", "question": "Why is a session time different at the cinema location than what is shown in the newspaper or internet movie listings?", "answer": "

We must submit our session times for newspaper and internet listings at least 3 days in advance and even earlier when there\u2019s a public holiday. So, when there are changes to the schedules, these cannot be corrected as amendments aren\u2019t accepted after submission. To confirm a session time, please check the updated schedules on our website or app.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "General", "question": "How many days in advance can I book tickets?", "answer": "

You can book tickets as soon as a movie session becomes available on our website or app.<\/p>\n" }, { "sortid": 6, "qid": "646", "faqcategory": "General", "question": "What time does Reel Cinemas open?", "answer": "

Reel Cinemas opens at 10 AM and closes 30 minutes after the last showtime.<\/p>\n

Please note that cinema operation hours may vary, therefore customers should refer to the showtimes present online.<\/p>\n" }, { "sortid": 7, "qid": "746", "faqcategory": "General", "question": "Where can I direct my enquiries?", "answer": "

Visit our contact page for details.
\nhttps:\/\/reelcinemas.com\/en-ae\/contact-us<\/a><\/p>\n" }, { "sortid": 8, "qid": "846", "faqcategory": "General", "question": "Can I cancel my booking and request a refund?", "answer": "

Ticket refunds are possible only up to two hours before the show start time. It can be done via the Manage Booking option on the website or app. Refunded ticket(s) will be returned in the form of gift card to be utilized for making another booking within 3 months from the date of the refund.<\/p>\n

Tickets purchased with bank offers are not eligible for refund.<\/p>\n" }, { "sortid": 9, "qid": "946", "faqcategory": "General", "question": "How can I make changes to my booking?", "answer": "

Making changes to the purchased tickets is possible up to two hours before the start of the show via Manage Booking<\/strong> option on the website or app. You can change the movie session time, date, seats and add more seats.<\/p>\n

Ticket purchased with bank offers are not eligible for change.<\/p>\n" }, { "sortid": 10, "qid": "1046", "faqcategory": "General", "question": "Do children need movie tickets?", "answer": "

Toddlers under 2 years old can enter for free but will not be entitled to their own seat.<\/p>\n" }, { "sortid": 11, "qid": "1146", "faqcategory": "General", "question": "What are the rules and regulations in Reel Cinemas?", "answer": "

Following the standard cinema etiquettes is something important within the cinema auditorium for having the best experience for all audience:<\/p>\n

    \n
  1. Smoking is not permitted inside the cinema auditorium.<\/li>\n
  2. Bringing in your own food and drinks is not permitted. The cinema reserves the right to do random bag checks at the auditorium entrance. There are many food and beverages options available at our concession counter which you can enjoy from while watching the movie.<\/li>\n
  3. Any recording devices are strictly prohibited inside the cinema.<\/li>\n
  4. Reel Cinemas strictly adheres to the film rating regulations of the UAE and reserves the right to refuse admission if proof of age cannot be given.<\/li>\n
  5. Talking loudly and disturbing other audience is prohibited inside the cinema auditoriums.<\/li>\n
  6. Using mobile phones with high brightness is prohibited inside the cinema auditoriums.<\/li>\n<\/ol>\n" }, { "sortid": 12, "qid": "1246", "faqcategory": "General", "question": "What do film ratings mean?", "answer": "

    These are the details for each rating, as stated by the UAE Media Council:<\/p>\n

    G <\/strong>For public viewing, suitable for all ages<\/p>\n

    PG <\/strong>For public viewing, with adult supervision<\/p>\n

    PG13 <\/strong>Ages 13 and below allowed with adult supervision<\/p>\n

    PG15 <\/strong>Ages 15 and below allowed with adult supervision<\/p>\n

    15+ <\/strong>Ages 15 and above only Infants not allowed<\/p>\n

    18+ <\/strong>Ages 18 and\u00a0 above only Infants not allowed<\/p>\n

     <\/p>\n

    Please note that it is against the law for underage people to enter Restricted Movies, even with their parents. You may be asked for identification to prove your age.<\/p>\n" }, { "sortid": 13, "qid": "1346", "faqcategory": "General", "question": "What is Dolby Atmos?", "answer": "

    Dolby Atmos has reinvented how entertainment is created and experienced, allowing creatives everywhere to place each sound exactly where they want it to go, for a more realistic and immersive audio experience.<\/p>\n

    Immersive depth<\/strong><\/p>\n

    Fills your space by automatically adapting to your device and room.<\/p>\n

    Undeniably clear<\/strong><\/p>\n

    Hear each layer of crisp, clean sound from every angle.<\/p>\n

    Incredible details<\/strong><\/p>\n

    Bring even the smallest of details to life with sound that moves in all directions.<\/p>\n" } ] }, { "sortid": 2, "faqcategory": "Food and Beverages", "faqcategoryid": "Food and Beverages|food and beverages", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "Food and Beverages", "question": "Can I order my food and beverages online?", "answer": "

    Yes, you can; while purchasing a movie ticket, you will be offered the option to choose from our mouth-watering cinema snacks and drinks, and you can collect your order before heading to the cinema auditorium.<\/p>\n

    Alternatively, you can order via the food and beverage order option available in Reel Cinemas website and app.<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "Food and Beverages", "question": "Will my food and beverage order be delivered to my seat?", "answer": "

    No, the food and beverages order from the website and apps must be collected from the dedicated counter available in the cinema location by presenting the booking confirmation.<\/p>\n

     <\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "Food and Beverages", "question": "Do you start preparing my order immediately upon ordering?", "answer": "

    We will start preparing your order once your order has been activated after your QR code is scanned at our cinema counters.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "Food and Beverages", "question": "How can I locate my orders QR code?", "answer": "

    Once we receive your food and drinks order, you will get a confirmation email with your QR code. If you have placed your order as a Reel Cinemas member, you can find the QR code in your order history.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "Food and Beverages", "question": "What can I do if I cannot access my QR code?", "answer": "

    If you cannot find your QR code, our support team at the cinema counters can help you if you provide them with the credit\/debit card number you used to make the purchase. They will also get your order prepared so that you can collect it from the food collection counter.<\/p>\n" }, { "sortid": 6, "qid": "646", "faqcategory": "Food and Beverages", "question": "Is the online food and drinks menu the same as the one served at the cinema counters?", "answer": "

    You will find a wide selection of cinema favourites on our online menu to choose from. There might be few items not available due to the complexity of ingredients selection.<\/p>\n" }, { "sortid": 7, "qid": "746", "faqcategory": "Food and Beverages", "question": "Can my order be collected from another Reel Cinemas location?", "answer": "

    You can only collect your food and drinks order from the cinema you selected on the website or app when placing the order.<\/p>\n" }, { "sortid": 8, "qid": "846", "faqcategory": "Food and Beverages", "question": " Where can I collect my online food and drinks order?", "answer": "

    We have dedicated counters for online orders only that you can easily find. Look out for screens above the counter mentioning \u2018Food and Beverages Online Orders\u2019.<\/p>\n

     <\/p>\n" }, { "sortid": 9, "qid": "946", "faqcategory": "Food and Beverages", "question": "If I have made a mistake, how can I cancel my order? Can I also get a refund?", "answer": "

    All food and beverages orders once placed and purchased cannot be cancelled or refunded. You can still collect the food order from the counter in a future date even without watching a movie at the cinema.<\/p>\n" }, { "sortid": 10, "qid": "1046", "faqcategory": "Food and Beverages", "question": "Can I get a refund If I did not collect my order after activating it?", "answer": "

    All food and beverages orders once placed and purchased cannot be cancelled or refunded.<\/p>\n" }, { "sortid": 11, "qid": "1146", "faqcategory": "Food and Beverages", "question": "Can I collect my order after my movie if I did not collect it after activation?", "answer": "

    Food orders can be collected at anytime up to 7 days from the purchase date from the cinema counter. The original booking confirmation needs to be presented to the dedicated counter in order to collect the order.<\/p>\n" }, { "sortid": 12, "qid": "1246", "faqcategory": "Food and Beverages", "question": "Can I avail a bank offer or discount while placing an order online?", "answer": "

    There are no available bank offers associated with food orders online. Bank discounts are available over the counter only.<\/p>\n" }, { "sortid": 13, "qid": "1346", "faqcategory": "Food and Beverages", "question": "Can I make changes to my food and beverage order after I have paid for it?", "answer": "

    Once your payment is processed, it cannot be amended or cancelled.<\/p>\n" } ] }, { "sortid": 3, "faqcategory": "Dolby Cinema", "faqcategoryid": "Dolby Cinema|dolby cinema", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "Dolby Cinema", "question": "What is Dolby Cinema?", "answer": "

    Only Dolby Cinema can provide you with a truly unique and transformative experience, where you connect deeply with the story. You\u2019ll feel like you\u2019re stepping into the lives of the characters and the world the filmmaker created for you.<\/p>\n

    Dolby Cinema unlocks the emotional impact of every film allowing you to see the subtle details and ultra vivid colors of Dolby Vision\u00ae, and hear the immersive sound of Dolby Atmos\u00ae. This unmatched combination is so lifelike \u2014 you\u2019ll forget you\u2019re at the movies.<\/p>\n

    Dolby Cinema is specially designed to elevate every type of movie: from big blockbusters, to arthouse films, and everything in between. Lose yourself in the story while seated in our spacious, reservable recliners with perfect sight lines. You won\u2019t want to experience movies any other way.<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "Dolby Cinema", "question": "What will be the pricing of Dolby tickets?", "answer": "

    Dolby cinema ticket prices start from AED 42 for the Dolby seats, AED 65 for the Dolby Plus Seats and AED 75 for the Dolby Premium Seats.<\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "Dolby Cinema", "question": "What is the difference of seat types in Dolby Cinema?", "answer": "

    Dolby cinema offers 3 category of seats starting from the standard Dolby category offering the traditional seating option, moving into the Dolby Plus with glider seats offering more comfortable seating options, and introducing Dolby Premium the most advanced seat with luxurious feel, offering air chargers, fully reclining facility, seat warmer and side table for added layer of luxury while watching the best movie.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "Dolby Cinema", "question": "Are movies played in 3D in Dolby Cinema, and do you need to watch movies with 3D glasses?", "answer": "

    Yes, selected movies are played in 3D in Dolby Cinema. Glasses will be provided, but you must return them after the session.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "Dolby Cinema", "question": "Is Dolby Cinema available at all locations?", "answer": "

    Dolby cinema is currently available at Dubai Mall and Dubai Marina Mall only.<\/p>\n" } ] }, { "sortid": 4, "faqcategory": "Online Booking", "faqcategoryid": "Online Booking|online booking", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "Online Booking", "question": "What forms of payment do you accept?", "answer": "

    We currently accept Visa, MasterCard, JCB credit card and Reel Cinemas Movie Gift Cards for online purchasing.<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "Online Booking", "question": "Is it safe to use my credit card?", "answer": "

    We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.<\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "Online Booking", "question": "How much does a ticket cost?", "answer": "

    The total ticket cost is detailed in your shopping basket before you confirm your purchase.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "Online Booking", "question": "What about Municipality Tax?", "answer": "

    All prices quoted on this site are inclusive of Municipality Tax.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "Online Booking", "question": "Are there any credit card discounts, complimentary passes or promotions that are applicable with online booking?", "answer": "

    There are multiple bank and credit card available to use while booking your movie ticket. You can refer to the offers page within the website or the app.<\/p>\n" }, { "sortid": 6, "qid": "646", "faqcategory": "Online Booking", "question": "Can I select seats or they are randomly chosen?", "answer": "

    Yes, you can select your seats by clicking on the seats you want on the seating plan. You\u2019ll be charged according to the number of seats selected.<\/p>\n

    The seats you have selected are highlighted in purple. To de-select, click on the purple seats and you can re-select your preferred seats again<\/p>\n" }, { "sortid": 7, "qid": "746", "faqcategory": "Online Booking", "question": "How many tickets can I purchase online?", "answer": "

    There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you wish and there are no online booking fees.<\/p>\n" }, { "sortid": 8, "qid": "846", "faqcategory": "Online Booking", "question": "How do I collect my tickets?", "answer": "

    Tickets are accepted in the digital form received via the email or SMS confirmation and they can be presented directly at the usher point to proceed to the cinema auditorium.<\/p>\n

    If you wish to collect your physical tickets, you can proceed to one of the cinema counter and opt for printing the tickets.<\/p>\n" }, { "sortid": 9, "qid": "946", "faqcategory": "Online Booking", "question": "Will I be charged if I do not collect my tickets?", "answer": "

    The booking system works via your credit card and it will be charged immediately upon confirmation of booking. So, if you do not collect your tickets, your card would already have been charged, and no changes\/cancellations\/refunds will be allowed.<\/p>\n" }, { "sortid": 10, "qid": "1046", "faqcategory": "Online Booking", "question": "When is my credit card debited?", "answer": "

    Your credit card is debited once you click the Purchase button. Adding items to your shopping cart does not result in your credit card being debited.<\/p>\n" } ] }, { "sortid": 5, "faqcategory": "3D Movies", "faqcategoryid": "3D Movies|3d movies", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "3D Movies", "question": "What can I expect when watching a 3D movie?", "answer": "

    The visual presentation system employed in 3D movies attempts to maintain or recreate moving images of the third dimension, giving the illusion of depth, so you can expect the visuals to \u201ccome alive\u201d as if the characters and objects in the film are actually in the same room as you.<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "3D Movies", "question": "Will the cinema screen be able to project the 3D effects successfully as the screen is flat?", "answer": "

    Yes, with special 3D projection equipment and special 3D glasses. A pair of 3D glasses will help create the illusion of depth required to make the on-screen visuals \u201cpop out\u201d of the screen, as if it were right in front of you.<\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "3D Movies", "question": "Are we able to know in advance which movies are going to be screened in 3D?", "answer": "

    Yes, we will advertise this information online and within our cinema as soon as we receive confirmation from the film distributors on the availability of the 3D movie.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "3D Movies", "question": "Why is a 3D movie ticket more expensive than regular movie ticket?", "answer": "

    We attach a premium value to 3D tickets because of the investment costs required for a smooth and efficient presentation and experience.<\/p>\n

    Unlike 2D digital presentations, the costs involved in the equipment, glasses, manpower and service equipment maintenance are significantly higher.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "3D Movies", "question": "What happens if there is a defect found on the glasses during the movie, or if I don't feel the 3D effect?", "answer": "

    You will need to approach the usher at the back of the hall to exchange your pair for another one. Our team will assist you for a 2D option if available too.<\/p>\n" }, { "sortid": 6, "qid": "646", "faqcategory": "3D Movies", "question": "Are there difference sizes for the 3D glasses? ", "answer": "

    Yes, 3D glasses are available in two sizes; adults and kids size.<\/p>\n" }, { "sortid": 7, "qid": "746", "faqcategory": "3D Movies", "question": "What should I do if I feel ill during a 3D movie?", "answer": "

    Remove your 3D glasses, close your eyes and relax. If you need further assistance, please leave the hall and approach any of our ushers.<\/p>\n" }, { "sortid": 8, "qid": "846", "faqcategory": "3D Movies", "question": "Can I get a full refund if I find the 3D effects disturbing?", "answer": "

    You are free to leave the hall if the 3D effects do not suit you, but we will be unable to offer a refund if there are no technical faults or problems with the service.<\/p>\n" } ] }, { "sortid": 6, "faqcategory": "Gift Card", "faqcategoryid": "Gift Card|gift card", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "Gift Card", "question": "Where can I buy the Reel Cinemas Gift Card?", "answer": "

    Reel Cinemas Gift Cards can be purchased from the counters across all Reel Cinemas locations.<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "Gift Card", "question": "Why should I buy a Reel Cinemas Gift Card?", "answer": "

    The Reel Cinemas Gift Card is the perfect gift for your friends, family and loved ones.<\/p>\n

    Holders of a Gift Card can purchase tickets, food & drinks at all Reel Cinemas counters and Reel Cinemas website and apps.<\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "Gift Card", "question": " Can I purchase movie tickets for Platinum Suites or food and drinks at Platinum Lounge with my Gift Card?", "answer": "

    Yes, Gift Cards are accepted for ticket purchases for Platinum Suites or food and drinks purchases at Platinum Lounges.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "Gift Card", "question": "Is there a limit to how much credit can be loaded on the Gift Card?", "answer": "

    Yes, you can credit the Gift Card with a maximum of AED 2,000. The minimum value that can be loaded is AED 20.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "Gift Card", "question": "Are there any additional fees associated with the Gift Card, other than the load value?", "answer": "

    No, the card is free of charge.<\/p>\n" }, { "sortid": 6, "qid": "646", "faqcategory": "Gift Card", "question": "Can I reload the Gift Card?", "answer": "

    Yes, it\u2019s reloadable.<\/p>\n" }, { "sortid": 7, "qid": "746", "faqcategory": "Gift Card", "question": "What do I do if the purchase amount is greater than the AED value available on my Gift Card?", "answer": "

    If the purchase amount is greater than the AED value on your Gift Card, you will need to make the additional payment with cash or card for purchases at the counters or food and beverages counters.<\/p>\n

    For online bookings, if the purchase amount is greater than the AED value on your Gift Card, we will be unable to complete the online transaction.<\/p>\n" }, { "sortid": 8, "qid": "846", "faqcategory": "Gift Card", "question": "Does the Gift Card expire?", "answer": "

    Yes, it expires 5 years after issue.<\/p>\n" }, { "sortid": 9, "qid": "946", "faqcategory": "Gift Card", "question": "How do I activate the Gift Card?", "answer": "

    It is automatically activated at the time of purchase.<\/p>\n" }, { "sortid": 10, "qid": "1046", "faqcategory": "Gift Card", "question": "Can I use the Gift Card at the self-service kiosk?", "answer": "

    Yes, you can use your gift card to complete purchase of tickets and food and beverages by entering the details of the card during the payment stage.<\/p>\n" }, { "sortid": 11, "qid": "1146", "faqcategory": "Gift Card", "question": "Where can I check my balance for the Gift Card?", "answer": "

    You can check your balance anytime on the Gift Card page on this website. You will be required to enter the unique 16-digit number on your Gift Card. You can also check your balance at any counter at Reel Cinemas. Any balance remaining in your card will also be displayed on your receipt after purchases at counters. Your balance can be used towards your next purchase.<\/p>\n" }, { "sortid": 12, "qid": "1246", "faqcategory": "Gift Card", "question": "How many times can I use my Gift Card?", "answer": "

    Your Gift Card can be used as many times as necessary to complete the credit spend, within the 5 years validity period. The total monetary value credited does not have to be spent in a single transaction.<\/p>\n" }, { "sortid": 13, "qid": "1346", "faqcategory": "Gift Card", "question": "What do I do when I have spent all my credit on my Gift Card?", "answer": "

    The card is reloadable and only expires after 5 years from date of purchase, so you can top it up with funds at any of our cinema counters.<\/p>\n" }, { "sortid": 14, "qid": "1446", "faqcategory": "Gift Card", "question": "Can I cancel a booking made using my Gift Card?", "answer": "

    No, ticket and food and beverages purchased via a Gift Card are not refundable and cannot be exchanged.<\/p>\n" }, { "sortid": 15, "qid": "1546", "faqcategory": "Gift Card", "question": "What if there is still credit on my Gift Card when it expires?", "answer": "

    Card is valid for 5 years. Once the Gift Card has expired, it becomes invalid for use, and the expired amount is not refundable.<\/p>\n" }, { "sortid": 16, "qid": "1646", "faqcategory": "Gift Card", "question": "What if my Gift Card is lost or stolen?", "answer": "

    Please remember that the Gift Card must be treated as cash. Reel Cinemas is not responsible for any lost, misplaced, stolen or damaged cards, including credit loaded onto such cards.<\/p>\n" } ] }, { "sortid": 7, "faqcategory": "REEL Premium", "faqcategoryid": "REEL Premium|reel premium", "fqlistid": 43, "faqs": [ { "sortid": 1, "qid": "146", "faqcategory": "REEL Premium", "question": "What is REEL Premium?", "answer": "

    REEL Premium is a luxury cinema experience featuring three-way reclining seats with heaters, in-seat dining, wireless charging, 4K laser projection, and Dolby Atmos surround sound. Available exclusively at The Dubai Mall.<\/p>\n" }, { "sortid": 2, "qid": "246", "faqcategory": "REEL Premium", "question": "What makes REEL Premium different from a standard cinema?", "answer": "

    REEL Premium offers luxury recliners with heaters, premium dining, wireless charging, and immersive audio-visual technology for a truly comfortable and unforgettable movie experience.<\/p>\n" }, { "sortid": 3, "qid": "346", "faqcategory": "REEL Premium", "question": "Do REEL Premium seats recline?", "answer": "

    Yes. REEL Premium seats offer three-way reclining positions for personalised comfort.<\/p>\n" }, { "sortid": 4, "qid": "446", "faqcategory": "REEL Premium", "question": "Do the seats include dining and wireless charging?", "answer": "

    Yes. Every REEL Premium seat includes in-seat dining and built-in wireless charging.<\/p>\n" }, { "sortid": 5, "qid": "546", "faqcategory": "REEL Premium", "question": "What food and drinks are available?", "answer": "

    REEL Premium offers cinema favourites, gourmet meals, artisanal snacks, and premium beverages.<\/p>\n" }, { "sortid": 6, "qid": "646", "faqcategory": "REEL Premium", "question": "Does REEL Premium use 4K laser projection?", "answer": "

    Yes. REEL Premium features flagship 4K laser projection for sharper images and richer colours.<\/p>\n" }, { "sortid": 7, "qid": "746", "faqcategory": "REEL Premium", "question": "Is REEL Premium suitable for long movies?", "answer": "

    Yes. Reclining seats, in-seat warmers, and spacious seating make it ideal for long screenings.<\/p>\n" }, { "sortid": 8, "qid": "846", "faqcategory": "REEL Premium", "question": "How do I book REEL Premium tickets?", "answer": "

    Tickets can be booked online via the Reel Cinemas website or mobile app.<\/p>\n" }, { "sortid": 9, "qid": "946", "faqcategory": "REEL Premium", "question": "Is REEL Premium available at all locations?", "answer": "

    No. REEL Premium is available exclusively at The Dubai Mall.<\/p>\n" } ] } ] } ], "pagemetadata": { "title": "FAQs | Help Center | Reel Cinemas UAE", "metatitle": "FAQs | Help Center | Reel Cinemas UAE", "description": "Find answers in the FAQs at Reel Cinemas and get support for your queries. Visit the help center for guidance on bookings, tickets, and cinema services.", "keyword": "", "pagename": "", "mainbodyclass": "" } }